On Delivery Day
On delivery day
This page answers some common questions relating to tree delivery days.
We deliver free in Rutland - that's LE15 and PE9 and around Somerby.
Your tree will arrive between 8am and 6pm, unless you’ve ordered Priority Delivery (in which case it will arrive before 12pm). Unfortunately, due to delivering so many trees, we can’t give you an estimated time beyond this.
If you’re out when we arrive, we’ll leave your tree (and any other products you’ve ordered) outside your property in an appropriate place, at your own risk. Our delivery teams will have any special instructions provided by you with your order, to help with this.
If your tree hasn’t arrived by 7pm, please call us on the number supplied in your order confirmation email.
If you need to contact us urgently during the delivery day you can call the delivery coordinator direct on the number in your order confirmation email. Note this number is for specific delivery enquiries relating to this day only and will not be available on any other day - for any other general enquiries please email us.
If there’s anything you’re not happy about with your tree, please email us at email@example.com within 24 hours. If there’s something wrong with your tree we’ll replace it with another one as soon as we can or offer you a refund to the value of the order. You can buy in confidence that you are getting the best quality Christmas Trees available.
Thank you for supporting Oakham All Saints Scout Group and our Christmas Tree service!