Are your trees as good as the ones at garden centres?
Yes. In fact, when selecting our Premium Grade Nordmann Firs we only accept the highest quality trees from one of the UK’s leading growers, who also supply several premium garden centres. We’re providing the same Christmas Trees that are sold by the highest quality retailers. Plus delivery is free – whichever tree you choose.
What if I’m not happy with my tree?
We’re sure that you’ll love your tree. If you don’t, just phone us before the end of your delivery day (there will be a contact number sent to you before delivery day) . If there’s something wrong with your tree we’ll replace it with another one as soon as we can or offer you a refund to the value of the order. You can buy in confidence that you are getting the best quality Christmas Trees available.
Can I trust you to do this properly?
Absolutely! We’ve got a team of organised volunteers who are running this fundraising project for our scout group. We’re used to organising big projects and making sure everything goes smoothly. Our team of volunteers includes project managers, business owners and people good at running processes. Plus, we’re a scout group– so honouring our promises and making things right is very important to us.
Where does the money go?
This is a fundraising project for our scout group. Every penny we make goes directly to developing scouting in Oakham. We’re a registered charity and our charity number is 1178314.
How are you able to offer Christmas Trees so cheaply?
As a charity, we've secured excellent value trees from one of the UK’s leading Christmas Tree growers. They’re the same trees that you’ll find at leading retailers, but we don’t have to pay for all the business overheads or make a huge profit. So the savings are passed on to you.
What if I’m out when you deliver?
You don’t need to be in when we deliver. When you order, you can provide us with details of where we can leave your tree if you are out (it needs to be at your house or with a neighbour) - look out for the "Special instructions for delivery" link. We’ll leave your tree here, at your own risk. If you don’t provide us with somewhere to leave your tree and you’re out, we’ll leave it at the most secure place we can find at your house, at your own risk.
Can I choose when you deliver?
We have one delivery day, Saturday 4December. We’ll deliver between 8.00am and 6.30pm on these days. We also offer the option of a guaranteed delivery before 12pm for just £8 extra - to take advantage of this, simply select the "Priority Delivery" option when choosing your delivery date.
Who processes my card details?
We use Braintree to process the order. Neither the team at Oakham Trees nor anyone at Oakham All Saints Scout group have access to any of your bank account or card details at any point.